Every organization has its “go-to” people, people in any department who can answer any question.
They are people with recognized authority who share their new insights and information, thus allowing a collective to cooperate on one process while achieving enhanced intellectual performance.
These mutually enriching relationships continually learn from feedback to produce just-in-time knowledge for better decision than acting alone. They are spontaneous connections critical to any organization.
Formal organization charts often don’t feature the network of people who actually execute work.
ONA tools help understanding how information in organization is flowing, can flow, and should flow. These tools offer valuable insights for the organizational design, highlighting where people can deliver their best and freeing talent to fill more value-added activities.
HOW-4 – an emerging ONA tool – reveals and monitors the existing networks, uncovering the latent power of the informal networks.
By Fabio Fedel
