BRIDGE GAPS WITHIN YOUR ORGANIZATION
Challenge
An international banking group was looking for a way to increase the level of productivity of its employees at a time when digital transformation was radically changing the amount and content of their everyday work.
Insights
HOW4 traced patterns of misalignments to find where problems are located and allowed:
- Identify peripheral actors
- Find employees with no managers
- Detect managers whose job description is unclear
Actions
The company, together with AVA Team, decided to:
- Boost performance through re-defining titles and processes
- Learn from conversation with most disconnected people why they seem less engaged
- Encourage the most influential individuals to become change ambassadors of digital transformation