RECOGNIZE OPINION LEADERS AND ACT ON CULTURAL BLENDING IN M&A
Challenge
An energy company asked AVA to identify its internal opinion leaders. In this case, the issue was not an M&A operation, but the equally crucial cultural change involved in becoming a renewable energy company from being an oil business.
Insights
HOW4 identifies a set of pivotal actors, in this case to be engaged in the cultural change process. This allowed to:
- Assess the “organizational power” of each employee;
- Measure the potential influence every employee can exercise on its network
- Identify the mediators, people particularly central in the communication flows
Actions
The company, together with AVA Team, decided to:
- Track the attitude of the key influencers
- Work with the influencers to disseminate positive messages about change throughout the organization
- Readdress the negative attitude of some key actor immediately, before it becomes widespread